Frequently Asked Questions
Custom Orders
If there is something you want but don't see here, you can inform us of the item via our contact forms or social media and a quotation and estimated delivery time shall be provided to you.
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Half down-payment is required for all personal packages, the same can be said for items we do not have in stock. The balance due to be made upon delivery/collection of the package. The half down-payment is non-refundable, as it is a security measure, for example you, the client would not like the to purchase said item anymore. We as the seller would not suffer any financial damage.
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Shipping & Delivery
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We offer a wide variety of shipping & delivery options. Please see our list for the environs of Trinidad and Tobago
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Pick Up Locations (dates dependent on availability of courier $20 - $25):
1. South - C3 / Gulf City Mall / SouthPark
2. North - Woodford Square / Independence Square / Movie Towne POS
3. East - Trincity Mall / Grand Bazaar / Curepe Junction
4. Central - Mid Centre Mall / Price Plaza / Atlantic Plaza / Heartland Plaza
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Delivery Options:
1. TTPOST
1-3 days to deliver after processing.
(ONLINE/BANK PAYMENTS ONLY)
2. Home Deliveries to all environs starts from ($30 and up)
Tracking
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For all custom or pre-ordered items, you shall receive weekly updates via the social media platform initially contacted on. For orders that are shipped via TTPOST, a tracking number will be provided to you, so you can track via TTPOST TrackPak Website.
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Be sure to turn on the bell notifications in our social media sites, subscribe to receive weekly updates on our specials, new arrivals to fully savor your shopping experience.
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Refunds
Refunds are only applicable when:
1. Pre-orders - the wrong item or incorrect size or lost orders. Clients are given the option to reorder said item or get a full refund.
2. Items are damaged on transit to pick up locations/home deliveries
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Refunds are not applicable:
1. Costume Jewelry - We cannot be held responsible to any form of tarnishing or defects on any of our costume jewelry. It is not made to the same standards as fine jewelry including sterling silver and gold and has therefore a limited life span.
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2. Kindly note that we reserves the right not to entertain any complaints filed after 3 days of grace period (date of package delivered) ★Please examine thoroughly upon collection★
